Privacy Policy

MES Vidyutsewa built the MES VDS app as a Free app. This SERVICE is provided by MES Vidyutsewa at no cost and is intended for use as is. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Mes Vidyutsewa unless otherwise defined in this Privacy Policy.

We at MES vidyutsewa respect the privacy of everyone who visits this website and are committed to maintain the privacy and security of the personal information of all visitors to this website. Our policy on the collection and use of personal information and other information is outlined below.

Personal Information

  • We do not require personal information to obtain access to most of our website.
  • We collect personal information (proof of identity and proof of ownership) from our visitors ). Personal information may include name, title, company, address, phone number, email address, UIDAI Adhaar no. and other relevant data. Questions or comments submitted by visitors may also include in personal information.
  • We do not collect biometric finger impression only for UIDAI Adhaar verification with statutory sources from visitors for new connection / Change in Address. However these biometrics are not stored at BSES Delhi database.
  • We collect and use personal information for business purposes in order :
    • to download bill related information, Application forms and take advantage of certain other features of our website like complaint registration and feedback.
    • to provide information or interactive services through this website, to your e-mail address or, where you wish it to be sent by post, to your name and postal address
    • to seek your feedback or to contact you in relation to those services offered on our website.
    • to process complaints or applications submitted by you
    • to administer or otherwise carry out our obligations in relation to any agreement you have with us.
    • to anticipate and resolve problems with any goods or services supplied to you.
    • to create products or services that may meet your needs.
    • to process and respond to requests, improve our operations, and communicate with visitors about our products, services and businesses.
    • to allow you to subscribe to our news letter.
  • We will not use or share, either within trishulvidyutsewa. or with a third party, any information collected at this page for direct marketing purposes.
  • To the extent required or permitted by law, we may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
  • We may also remove all the personally identifiable information and use the rest for historical, statistical or scientific purposes.

    • Information Collection and Use

    • We do not require personal information to obtain access to most of our website.
    • For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Consumer number, Mobile Number and email address . The information that we request will be retained by us and used as described in this privacy policy.
    • The app does use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used by the app
    • MES VDS app uses Bluetooth for reading meter, transfer recharge token to meter and notifying users about low balance, over load etc. App also collects location data in background to help users establish communication with the meter.

      • Location

    • App also collects location data in the background to help consumers establish communication with meter.

      • Log Data

    • We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

      • Cookies

    • Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

      • Service Provders

    • We may employ third-party companies and individuals due to the following reasons:
    • To facilitate our Service;
    • To provide the Service on our behalf;
    • To perform Service-related services; or
    • To assist us in analyzing how our Service is used.
    • We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

      • Security

    • We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

      • Links to Other Sites

    • This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

      • Changes to This Privacy Policy

    • We will update the policy if there is any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.Thus, you are advised to review this page periodically for any changes.

      • Contact Us

    • If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at helpdesk@mesvidyutsewa.com